Shipping & Returns

Shipping

We prepare and ship your order as soon as possible after payment is confirmed. You will receive an email confirmation and, once available, a tracking number. Delivery times vary by destination.

Returns policy for fragrances

Because fragrances are personal-care products, for hygiene and authenticity reasons we cannot accept returns for change of mind, and we do not accept returns of opened or used perfumes.

We do help with claims when something is wrong with your order. We accept claims only for:

• a damaged product,
• an incorrect product, or
• a delivery problem.

How to report an issue

Report the issue within 48 hours of delivery by emailing support@jerusalemfinds.com with your order number and clear photos or evidence. Our team will review your claim and decide the best resolution — a replacement, store credit, or another solution.